Zenger Folkman Leadership Podcast Get answers to today’s toughest leadership and development problems from thought leaders Jack Zenger and Joe Folkman!

Ryan Smith, Founder and Chief Executive Officer of Qualtrics, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss the story of Qualtrics, a company started in his dad’s basement with a valuation of $2.5 billion 15 years later. Ryan tells the story of Qualtrics, its values, and what makes it unique.

Qualtrics is the world’s leading enterprise survey technology provider, serving more than 6,000 enterprises worldwide, including half of the Fortune 100, and 97 of the top 100 business schools. Qualtrics helps enterprises, academic institutions, and government agencies capture real-time customer, market, and employee insights that inform data-driven business decisions.

Download the free ebook for A 15-Year Overnight Success - From the Basement to $2.5 Billion (feat. Ryan Smith, CEO of Qualtrics).

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A few years ago when employees became dissatisfied with their organization they would quit and get another job. Today, with placement opportunities very low and unemployment extremely high, very few people opt to quit and leave. As a result something much worse is happening within organizations.  Employees “quit,” but they stay.  In the last year, overall job satisfaction in the U.S. has declined significantly. Employees feel stuck in their current jobs and their dissatisfaction with the organizations they work for increases.

However, not all organizations are experiencing these dismal results. A recent assessment of employee satisfaction by one of our clients showed a significant improvement over past years, though this company was not immune to the effects of the recession. Examination of the data showed 7 factors that created this positive increase in their satisfaction, even during the economy’s poorest times.

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There is an oft-quoted statement from the 19th century moralist and historian Lord Acton that says, “Power corrupts and absolute power corrupts absolutely.” He was writing to a Bishop Mandell Creighton in the year 1887. The quotation goes on to say, “Great men are almost always bad men."

It is clear that the egregious acts of dishonesty executed by people who hold the most senior roles in their firm have destroyed careers and in many cases have destroyed entire organizations in their aftermath.

Unethical behavior is caused by the combination of several forces and by understanding these elements, organizations can take steps to prevent them.

In this presentation, Dr. Jack Zenger discusses these forces and gives ways that companies can ensure strong ethics in their leadership.

Read the "Ethics in Leadership - The 8 Rules to Prevent Misuse of Corporate Power" on Forbes.

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Groundbreaking new research shows that most managers have some mistaken beliefs about the best kind of feedback to give their subordinates. Many favor giving negative or corrective feedback, believing that it does more good and has a lasting effect.

More than 1/3 of leaders avoid giving positive feedback, apparently believing that it doesn’t do that much good. They agree that it is easier to give, but still they avoid giving compliments and kudos to subordinates and colleagues.

Perhaps it starts with the perception that the really good managers are the tough graders, who are not afraid to tell people what’s wrong. Possibly they believe that giving people positive feedback will encourage a subordinate to let up or coast. Maybe they are emulating their prior bosses who gave little praise, but who pointed out any mistakes or weaknesses. Some may believe it a sign of weakness to praise subordinates. Finally, unfortunately, maybe many leaders just don’t know how to do it.

However, recent research exposes many vital reasons why positive feedback is extremely important and should not be neglected. Data analysis provides some surprising, and counter-intuitive data. Join Jack and Joe as they reveal the exciting findings of this recent study!

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In this edition of the Zenger Folkman podcasts series, Cheryl Snapp Conner turns the table and interviews Dr. Jack Zenger and Dr. Joe Folkman to discuss their new book, Speed: How Leaders Accelerate Successful Execution and the upcoming Zenger Folkman Speed workshops.

Cheryl Snapp Conner is a columnist, author, and speaker. She writes ongoing columns on business communications for Forbes and Inc. and authored the Forbes eBook, Beyond PR: Communicate Like a Champ in the Digital Age.

Download the eBook for "Insights on Speed and Quality"

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In the last year many clients have taken a serious look at their performance management systems. Ask any manager or employee about their opinion of the performance review process and you will rarely hear any positive comments.

In this presentation, Jack and Joe are joined by Kelly Kuras, Sr. Manager of Talent and Organization Evaluation at General Motors, to share what they have done to redefine performance management in their organization.

While each organization will come to differing processes and systems, we will answer the question: “What are the few fundamental elements that are critical to make any performance management process successful?”

Watch the video recording of the entire webinar.

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In today’s episode, Steffen Maier, co-founder and Chief Marketing Officer of Impraise, joins Dr. Jack Zenger in this edition of the Zenger Folkman podcast series to discuss continuous feedback, its relationship to pay, and how it can replace annual performance reviews to open learning and development opportunities for individuals and help define their career paths.

Download "The Power of Continuous Feedback" eBook.

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November 18, 2015  

In this episode, Bill Huffaker joins Jack Zenger to discuss how implementing a leadership development program at General Motors has made a profound difference for the organization. 

Bill is an expert in Talent Management and Talent Acquisition. He is passionate about creating forward-thinking talent strategies that drive organizational culture change to better support people doing their best work. Always the driver and never the passenger, Bill has achieved results in a variety of high-profile, global companies that are in rapid transition. 
Bill joined General Motors in November 2012 and is the head of Global Talent Management and Talent Acquisition. Based in Detroit, Michigan, Bill ensures that GM has a robust talent pipeline to meet the current and future business demands for talent at all levels in the Company. Previously, Bill was with Google in Mountain View, California, where he led the global career development team. Bill was also a Director, Professional Career Development, at Microsoft in Redmond, Washington and was the Head of Talent Planning at Visa in San Francisco. 

Bill holds a Ph.D. and Master’s in Human and Organizational Systems and a Master’s in Industrial/Organizational Psychology. He and his spouse, Darin Severns, live in Birmingham, Michigan with their two dogs, Minnie and Canyon. 

Listen to Bill's Speech and his insights during our panel discussion from Zenger Folkman's 2015 Leadership Summit.
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In today’s special bonus episode, we will present Kathleen Stinnett’s address recorded live from our 2015 Extraordinary Leadership Summit held in July. 

Kathleen is a senior consultant and Master Certified Coach with Zenger Folkman, bringing more than 20 years of experience working with individuals and organizations to improve effectiveness, enhance fulfillment, and create sustainable change and results. 
Working as a master coach and consultant for Zenger Folkman, Kathleen facilitates the full suite of Zenger Folkman programs and certifies trainers and coaches to deliver Zenger Folkman’s 360-degree tools and workshops. Kathleen coaches leaders at all levels of organizations to understand and improve their personal leadership effectiveness. Clients describe her as an energetic, positive force and role model who helps individuals and teams make courageous and intentional changes.
Prior to joining Zenger Folkman, Kathleen worked with Wilson Learning Corporation, leading teams to create, produce and implement performance solutions for Fortune 500 organizations. She later founded FutureLaunch, an organization that provides clients with coaching and human performance solutions. 
In 2000, Kathleen completed a professional coaching certification program with the Hudson Institute of Santa Barbara and subsequently earned the Master Certified Coach (MCC) credentials through the International Coach Federation. She currently serves on the faculty of the Hudson Institute as an instructor and master coach assessor. 
Kathleen earned a master’s degree in training and development from the University of Houston and a bachelor’s degree in business administration from the University of Colorado, Boulder. 
Utilizing her expertise in the field and practice of coaching, Kathleen and Jack Zenger co-authored the book The Extraordinary Coach: How the Best Leaders Help Others Grow (McGraw-Hill 2010), for managers who wish to improve their coaching effectiveness. 
A passionate musician in her free time, Kathleen composed and produced her first solo piano CD in 2002. She often uses this music to set the tone for workshops and reflective work. Kathleen lives in Santa Barbara, California, with her partner Dave and Yorkshire terrier, Mocha. She enjoys running, painting, and being in nature. She sits on the board of directors for Coaches Collective International. 
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