Zenger Folkman Leadership Podcast Get answers to today’s toughest leadership and development problems from thought leaders Jack Zenger and Joe Folkman!

Knowing how you are perceived is critically important if you want to increase your influence as a leader—and getting useful feedback can be the fastest route to growth and improved performance.

Join Dr. Jack Zenger and Joyce Palevitz on this episode! They will arm you with a framework for powerful questions and preparation tips to guide your feedback conversations. It also may come in handy for those end of the year performance discussions you've been dreading....

While we can’t promise it will be painless, implementing these insights can make asking for feedback a lot less scary.

Visit zengerfolkman.com/podcast for more.

00:0000:00

Erica Volini of Deloitte, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss…..

Erica is the US Human Capital leader for Deloitte Consulting. In this role, she is responsible for the 4,000+ practitioners focused on helping organizations solve their most complex and pressing Human Capital issues. Throughout her 20-year career, Erica has worked with some of the world’s leading organizations across multiple sectors and geographies and is a frequent speaker on how market trends are impacting the HR organization and profession as a whole.

00:0000:00

David Sturt, author of Great Work and Executive Vice President at O.C. Tanner, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss his research into how people can make a difference—what they think about, what they do, and how their leaders help them achieve extraordinary results.

Sturt regularly consults with industry leaders and speaks at conferences in the U.S., Canada, and the UK. He has studied and analyzed the effects of people being recognized for great work and has distilled that information in his new book, Great Work: How To Make A Difference People Love from McGraw-Hill.

This eBook is a summary of that conversation. Listen to the full podcast at www.zengerfolkman.com.

00:0000:00

What is the secret? What do leaders who are highly-skilled at delivering results and building positive relationships do that is different?

To find the answer, we analyzed our expansive database and discovered six "behavioral bridges" that differentiated these leaders. (A behavioral bridge is a capability that enables leaders to achieve both results and positive relationships.)

The frustration for many leaders is that an emphasis on one of these capabilites may negatively impact the other. For example: when leaders push too hard to deliver superior results, it can negatively impact their relationships with team members. Other leaders attempt to build a positive team environment, only to find that projects lag behind schedule and results suffer. These "behavior bridges" are the secret to skills that accomplish both outcomes.

Join Dr. Joe Folkman as he shares his exciting research findings and reveals these powerful behavioral bridges!

00:0000:00

Chip Conley, author of Emotional Equations and former Head of Global Hospitality & Strategy at Airbnb, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss the role of an elder in offering advice and direction to those of a younger generation. He draws on his person experiences as an adviser to the CEO of Airbnb and the lessons he learned along the way.

A bestselling author, hospitality entrepreneur, disruptive business rebel, and social change agent, Chip Conley is a leader at the forefront of the sharing economy. At age 26, he founded Joie de Vivre Hospitality, which he ran for 24 years and built it into the 2nd largest boutique hotel brand in the world. In 2013 he accepted an invitation from the founders of Airbnb to help transform a promising home sharing start-up into what is today the world’s largest hospitality brand.

Visit zengerfolkman.com/podcast to view the notes and eBook for this episode.

00:0000:00

Today’s broadcast comes from a recent webinar given by Dr. Joe Folkman and Joyce Palevitz. In this presentation, Joe and Joyce share key insights for creating a workplace where leaders are energized to take on difficult goals, create an atmosphere of continual improvement, and challenge standard approaches.

To download the notes for this episode and to listen to past episodes, visit zengerfolkman.com/podcast.

00:0000:00

In this presentation, Jack and Joyce their research that demonstrates the strengths women have as leaders and what organizations should do about it.

To download the notes for this episode and to listen to past episodes, visit zengerfolkman.com/podcast.

00:0000:00

There is a secret to becoming a more likable leader. It doesn’t have to do with how tall and charming you are, or how often you give employees a raise. In fact, we have evidence that the majority of the behaviors displayed by the most likable leaders have to do with the way they interact with employees on a day-to-day basis. But first, does being liked by your employees even matter?

In a study of 51,836 leaders, we identified 27 who were rated at the bottom quartile in likability but were in the top quartile for overall leadership effectiveness. That equates to approximately 1 in 2000 cases that a boss who is highly unlikable appears in the top quartile of overall effectiveness. Apparently, being liked by your employees does matter…a great deal! So, if you choose to be more likable, what can you do?

Join Jack and Joe to learn the 7 key actions that our research shows will substantially increase your likability score! Register and attend the webinar and you’ll have the opportunity to take our complimentary “Likability Self-assessment."

00:0000:00

Ryan Smith, Founder and Chief Executive Officer of Qualtrics, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss the story of Qualtrics, a company started in his dad’s basement with a valuation of $2.5 billion 15 years later. Ryan tells the story of Qualtrics, its values, and what makes it unique.

Qualtrics is the world’s leading enterprise survey technology provider, serving more than 6,000 enterprises worldwide, including half of the Fortune 100, and 97 of the top 100 business schools. Qualtrics helps enterprises, academic institutions, and government agencies capture real-time customer, market, and employee insights that inform data-driven business decisions.

Download the free ebook for A 15-Year Overnight Success - From the Basement to $2.5 Billion (feat. Ryan Smith, CEO of Qualtrics).

00:0000:00

Jack Zenger shares six specific ways you can bring your personal development and your job closer together.

 

Visit zengerfolkman.com for more resources on this topic.

00:0000:00

A great deal of attention has been given to helping managers acquire better coaching skills. Organizations have earnestly sought to create a feedback-rich, coaching culture. However, are we forgetting or ignoring an important element of success in this endeavor?

The success of coaching hinges on the behavior of two people—not just one. Our research clearly shows that leaders who are resistant to, or uncomfortable with being coached are less likely to succeed. The quality of being coachable seems extremely important early in one’s career. This webinar will answer the questions:

  • What can and should be done for those who are the recipients of coaching?
  • What behaviors can be easily identified and practiced by virtually every leader to enhance their coachability?

Join Jack and Joe and special guest Kevin Wilde, Executive Leadership Fellow, Carlson School of Management, as they reveal the exciting findings of this recent study!

00:0000:00

A few years ago when employees became dissatisfied with their organization they would quit and get another job. Today, with placement opportunities very low and unemployment extremely high, very few people opt to quit and leave. As a result something much worse is happening within organizations.  Employees “quit,” but they stay.  In the last year, overall job satisfaction in the U.S. has declined significantly. Employees feel stuck in their current jobs and their dissatisfaction with the organizations they work for increases.

However, not all organizations are experiencing these dismal results. A recent assessment of employee satisfaction by one of our clients showed a significant improvement over past years, though this company was not immune to the effects of the recession. Examination of the data showed 7 factors that created this positive increase in their satisfaction, even during the economy’s poorest times.

Visit zengerfolkman.com/podcast for more info

00:0000:00

There is an oft-quoted statement from the 19th century moralist and historian Lord Acton that says, “Power corrupts and absolute power corrupts absolutely.” He was writing to a Bishop Mandell Creighton in the year 1887. The quotation goes on to say, “Great men are almost always bad men."

It is clear that the egregious acts of dishonesty executed by people who hold the most senior roles in their firm have destroyed careers and in many cases have destroyed entire organizations in their aftermath.

Unethical behavior is caused by the combination of several forces and by understanding these elements, organizations can take steps to prevent them.

In this presentation, Dr. Jack Zenger discusses these forces and gives ways that companies can ensure strong ethics in their leadership.

Read the "Ethics in Leadership - The 8 Rules to Prevent Misuse of Corporate Power" on Forbes.

00:0000:00

Dr. Joe Folkman was working with a small group of leaders from a high tech company with more than 60,000 total employees. This group of 30 were considered to be some of the highest potential leaders in the company. In the time he spent with these individuals, it was clear they were a select and impressive group.

He measured their effectiveness as leaders using our Extraordinary Leader 360 assessment and found that although all were considered high potential, not all were extraordinary leaders. Sometimes potential ratings come from experience, knowledge and expertise as opposed to leadership skills.

He also gathered data from each person on 25 attitude questions and found that five of the attitude questions correlated strongly with overall leadership effectiveness. Leaders who strongly agreed with these particular attitudes also had higher overall leadership effectiveness scores. As he looked through the items, he came to the conclusion it was possible their attitudes on these items may have influenced their effectiveness as leaders.

In this podcast, he describe these five attitudes in detail and gives some ideas on how to develop in these areas.

Read the "5 Attitudes That Define Great Leaders" on Forbes.

00:0000:00

Groundbreaking new research shows that most managers have some mistaken beliefs about the best kind of feedback to give their subordinates. Many favor giving negative or corrective feedback, believing that it does more good and has a lasting effect.

More than 1/3 of leaders avoid giving positive feedback, apparently believing that it doesn’t do that much good. They agree that it is easier to give, but still they avoid giving compliments and kudos to subordinates and colleagues.

Perhaps it starts with the perception that the really good managers are the tough graders, who are not afraid to tell people what’s wrong. Possibly they believe that giving people positive feedback will encourage a subordinate to let up or coast. Maybe they are emulating their prior bosses who gave little praise, but who pointed out any mistakes or weaknesses. Some may believe it a sign of weakness to praise subordinates. Finally, unfortunately, maybe many leaders just don’t know how to do it.

However, recent research exposes many vital reasons why positive feedback is extremely important and should not be neglected. Data analysis provides some surprising, and counter-intuitive data. Join Jack and Joe as they reveal the exciting findings of this recent study!

Visit zengerfolkman.com/podcast

00:0000:00

In this edition of the Zenger Folkman podcasts series, Cheryl Snapp Conner turns the table and interviews Dr. Jack Zenger and Dr. Joe Folkman to discuss their new book, Speed: How Leaders Accelerate Successful Execution and the upcoming Zenger Folkman Speed workshops.

Cheryl Snapp Conner is a columnist, author, and speaker. She writes ongoing columns on business communications for Forbes and Inc. and authored the Forbes eBook, Beyond PR: Communicate Like a Champ in the Digital Age.

Download the eBook for "Insights on Speed and Quality"

00:0000:00

In the last year many clients have taken a serious look at their performance management systems. Ask any manager or employee about their opinion of the performance review process and you will rarely hear any positive comments.

In this presentation, Jack and Joe are joined by Kelly Kuras, Sr. Manager of Talent and Organization Evaluation at General Motors, to share what they have done to redefine performance management in their organization.

While each organization will come to differing processes and systems, we will answer the question: “What are the few fundamental elements that are critical to make any performance management process successful?”

Watch the video recording of the entire webinar.

00:0000:00

In the last year many clients have taken a serious look at their performance management systems. Ask any manager or employee about their opinion of the performance review process and you will rarely hear any positive comments.

In this presentation, Jack and Joe are joined by Maria Brennan and Crystal Zuckerman, both Directors of Human Resources at Celgene, to share what they have done to redefine performance management in their organization.

While each organization will come to differing processes and systems, we will answer the question: “What are the few fundamental elements that are critical to make any performance management process successful?”

Watch the video recording of the entire webinar.

00:0000:00

In the last year many clients have taken a serious look at their performance management systems. Ask any manager or employee about their opinion of the performance review process and you will rarely hear any positive comments.

In this podcast, we share the results of our own research and analysis about revamping performance management.

While each organization will come to differing processes and systems, we will answer the question: “What are the few fundamental elements that are critical to make any performance management process successful?”

To watch the video recording of the entire webinar and listen to past podcast episodes, visit zengerfolkman.com/podcast.

00:0000:00

In today’s episode, Steffen Maier, co-founder and Chief Marketing Officer of Impraise, joins Dr. Jack Zenger in this edition of the Zenger Folkman podcast series to discuss continuous feedback, its relationship to pay, and how it can replace annual performance reviews to open learning and development opportunities for individuals and help define their career paths.

Download "The Power of Continuous Feedback" eBook.

00:0000:00

Over the past few decades there has been a dramatic increase in the pace of daily activities. In order to stay competitive and profitable, companies and their leaders have looked for ways to get products to market faster, make changes quicker, and be on top of the latest information.

But will working faster cause errors and poor quality?

To research this, we wanted to study people who preferred a faster pace but also had a quality focus. We looked at 360-degree assessments on 75,000 leaders. We identified a group of leaders who scored in the top quartile on both speed and quality and compared this group to all other leaders in the database to discover:

  • What were the highly differentiating behaviors of leaders who were rated as having high levels of both speed and quality?
  • What did they do that other leaders did not?

The results of our analysis isolated seven unique factors that identify what it takes to combine these two seemingly contradictory yet critical leadership goals.

Join Jack and Joe as they reveal the key behaviors that leaders who are the best at both speed and quality possess.

Visit http://zengerfolkman.com/podcast-ep-83-the-tango-of-speed-and-quality-the-key-to-achieving-both to view the slides to this episode.

 

00:0000:00

Whitney Johnson, one of the world’s most influential management thinkers, joins Dr. Jack Zenger in this edition of the Zenger Folkman podcast series to discuss personal disruption and how it affects corporate innovation. Johnson was a finalist for the Top Thinkers on Talent at the biennial Thinkers50 ceremony in London.

She co-founded Rose Park Advisors, alongside Clayton Christensen, professor at the Harvard Business School. She is a frequent contributor to and writer for the Harvard Business Review and is a LinkedInfluencer.

Johnson is the author of the critically acclaimed book Disrupt Yourself: Putting the Power of Disruptive Innovation to Work and Dare, Dream, Do: Remarkable Things Happen When You Dare to Dream.

Download the eBook for "Chutes and Ladders: Driving Corporate Innovation through Personal Disruption."

00:0000:00

360-degree assessments have become a common practice today. In fact, 85% of Fortune 500 organizations use multi-rater feedback (360s) as the backbone of their leadership development programs. Why are these assessments so important? Because leaders receive information that they would otherwise never receive.

There are hosts of 360s on the market today and not all are equal. There may be similarities but there are also some major differences. So, when choosing a tool, what should you look for? What are the most important components in a 360?

During this webinar, Dr. Jack Zenger and Dr. Joe Folkman discuss the 11 components of a “Best of Class” 360 Assessment. Participants will:

  • Learn what the 11 components are.
  • Receive a brief explanation of each of these 11 features & benefits.
  • Learn how the competencies and items were empirically derived.
  • See a response scale that avoids a false positive.
  • Review and compare scores to a high standard (75th and 90th percentile norms).
  • See how a leader’s current impact on direct reports is measured.
  • Identify the competencies that are most important.
  • Learn and understand our unique strengths-based emphasis.

Visit zengerfolkman.com/podcast to find the slides for this podcast.

00:0000:00

In this special video presentation, Joe Folkman discusses communication and the importance of telling, asking, and listening. To view the full webinar for "8 Critical Behaviors That Leverage Accountability," visit zengerfolkman.com/webinars.

Watch Now:

Raise the bar on your leadership effectiveness! Imagine an organization where everyone takes responsibility for achieving good results. An organization where people have a personal sense of ownership, and there is little finger-pointing when things go wrong. If every leader were able to inspire accountability in others, it would not only better leverage leadership, but it would significantly increase bottom line results. What can a leader do to create a greater sense of accountability in others? Join Dr. Joe Folkman tomorrow to learn:

  • The 8 BEHAVIORS that increase accountability.
  • How we can get better at inspiring and motivating.
  • How to improve accountability within organizations.

Visit http://zengerfolkman.com/podcast/.

00:0000:00

Dr. Susan David (PhD), psychologist on faculty at the Harvard Medical School, co-founder and co-director of the Harvard/McLean Institute of Coaching, and CEO of Evidence Based Psychology, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series.

Dr. David has worked with senior leadership of hundreds of organizations, including the United Nations, Ernst & Young, and The World Economic Forum. Her work has been featured in numerous publications, including the Harvard Business Review, Time, Fast Company, and The Wall Street Journal. An in-demand speaker and advisor, she is the author of Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life.

Download the eBook for "Emotional Agility - Master Challenges Without Getting Derailed"

00:0000:00

Given the pressing need for highly effective leaders in today’s recovering economy, organizations are wise to seek the most direct way to develop strong leaders.

During this podcast, Jack Zenger and Joe Folkman will discuss their research which proves that having strengths is what differentiates great leaders from their less effective counterparts. They’ll also offer proof that great leaders can indeed be developed and that using a strengths-based development process is the fastest way to move from “good” to “great.”

Join Jack Zenger and Joe Folkman to discover:
  • Why focusing on strengths is far more effective than a preoccupation with fixing weaknesses, which is promoted in most traditional development programs.
  • How building strengths greatly differs from correcting weaknesses.
  • A unique process for developing strengths.
00:0000:00

David Williams, Chief Executive Officer of Fishbowl, joins Dr. Jack Zenger and Dr. Joe Folkman in this edition of the Zenger Folkman podcast series to discuss a variety of topics, including the characteristics of great leaders, the types of leadership that are important during different phases of a company, working with the millennial generation, identifying high-potentials, and how to truly be in the people business.

Fishbowl offers asset-tracking software for large enterprises and provides the #1 requested manufacturing and warehouse management solutions for QuickBooks. Fishbowl has had extraordinary growth and has achieved numerous awards under David’s leadership, including positions on the Inc. 500 Fastest Growing Private Companies and the Deloitte Fast 500 lists.

David served as an executive with Covey Leadership and worked closely with its management team and Stephen R. Covey. David authored the book The 7 Non-Negotiables of Winning: Tying Soft Traits to Hard Results. An industry thought-leader, David has written numerous articles about character-based leadership.

00:0000:00

Is your organization effective at identifying capable leaders early in their careers? You probably know them—those young, highly professional individuals who wield influence and make important contributions to the organization. These individuals meet the criteria of true leaders, but are they receiving any kind of formal leadership development?

The dearth of leadership continues as more and more baby boomers retire and organizations are feeling their loss. What is the solution? Please join Dr. Jack Zenger as he explores this common issue and identifies vital solutions that you can begin implementing now!

He'll share:

  • Research that supports the importance of early development
  • How to identify potential groups
  • Competencies to pay attention to
  • How to create a culture that values development
  • Positive results and outcomes

Download the handout for "Accelerating Leadership Development"

00:0000:00
September 14, 2016  
Most approaches to leadership ignore the fact that leadership development is virtually working against the way our brain works. They seem to ask people to step into an area of uncertainty, vulnerability and an area where the leader’s brain feels extreme discomfort. The result? Participants tend to opt out of the new development process and stick to the patterns which have made them successful up to this point.

Since we are all wired to be social, we all fear rejection by the social group we belong to. During a session of The Extraordinary Leader™, we examined subjects with biometric devices as they worked on their personal development plans. Interestingly, we witnessed a high level of emotional activity. The fear of being rejected by their social group was undoubtedly present, resulting in the impulse to fix a so-called weakness.

This session illustrates how providing leaders with an approach focused on building strengths helps participants overcome their resistance to change. The study shows how helping participants set-up their leadership development journey as a series of tests, rather than asking them to create artificial goals, increases the likelihood of igniting positive change.  This occurs while decreasing the likelihood that their prior thought processes will take over and hold them in older established patterns. 

Dr. Tobias Kiefer is Global Learning Leader Advisory at EY, Munich. He is founder and owner of the leadership incubator Q595 and founding partner of theGROWTHfactory. He trains, coaches, and mentors executives and emerging leaders around the world to become more effective in their roles.

He currently heads several initiatives where he and his Partners inject neuroscience and neurofeedback into leadership, sales, and PresEntertainment® programs to measure character traits, empathy, and the impact of stress. He postulates a strongly evidence based approach to leadership and can demonstrate (live!), how highly effective leaders can make a difference for others and their organizations.

Dr. Kiefer practices and teaches “Agile Leadership”, a concept derived out his studies in neuroscience, the needs he observes in a highly volatile business environment, and his long-standing experience as leader, executive coach and trainer. Dr. Kiefer has always been at the forefront of building something new – be it in industry and consulting where he created the blueprint for the eBusiness Strategy at a leading German Bank, implementing ePayment solutions, crafting eTicketing solutions and creating new ways of P2P Learning in a global setting. His academic paper “Learning Lasting for AGES” was awarded as the “Neuroleadership Paper of the Year” and is one of the most commonly used concepts for modern learning design.

An entrepreneur, speaker, coach & trainer with over 15 years of experience leading successful change processes in the professional services industry and driving large-scale strategic projects. He has worked in various cultures and geographies, including Europe, the Middle East, Asia-Pacific, and North America. As former athlete, outdoor sports enthusiast, and father of two, he offers a good balance of being edgy and realistic. His teams and clients appreciate his agile leadership style and focus on breaking with unproductive & unhealthy habits.

His underlying theme: Get people to challenge the status quo and empower them to give 100% – for better business and better personal results.
00:0000:00
September 7, 2016  

In today’s special bonus episode, we will present Dr. Todd Zenger’s address, “The Challenge of Strategic Leadership,” recorded live from our 2016 Extraordinary Leadership Summit held in July.

Todd Zenger is the newly appointed N. Eldon Tanner Chair in Strategy and Strategic Leadership and Presidential Professor at the David Eccles School of Business at the University of Utah. From 1990-2014, he served on the faculty of Washington University in St. Louis’s Olin Business School, where he served as chair of the strategy group and academic director of the executive MBA program. 

Professor Zenger completed his undergraduate degree in economics at Stanford University and his PhD in strategy and organization at UCLA.Professor Zenger is a global expert on topics of corporate strategy, strategic leadership, and organization design. He has lectured widely on these topics to academic audiences at most of the world’s leading business schools, and has published extensively in most of the leading academic journals in management and strategy. Professor Zenger is also active in consulting and executive teaching around the topics of strategy and strategic leadership. He writes and blogs for the Harvard Business Review on topics of strategy and has a forthcoming book with Harvard Business Review Press entitled, Beyond Competitive Advantage: How to Solve the Puzzle of Sustaining Growth While Creating Value (June 2016).

00:0000:00

There is substantial agreement that the objectives for ideal leadership development include acquiring new skills and self-awareness, immediate implementation of these skills, and long-term sustainment of that behavior change.During this webinar, we will present Jack Zenger's keynote address from our 2016 Leadership Summit where he discussed: 

The several actions that some organizations undertake and how these combine to create long-lasting change.

Evidence of how many companies fail to practice the basic principle of herd immunity by involving only a handful of a large population, and the consequences that follow as a result.

Examples of new sustainment tools that have been developed and how they can be used to better fulfill the objectives of leadership development.

00:0000:00

A key to effective leadership is the ability to build positive relationships with other people. We know that these relationships improve retention, engagement and discretionary effort but there is a much deeper meaning and importance.

Relationships fill important human needs for belonging and a sense of purpose—they add overall meaning to work and when work has a purpose, then life has a purpose. The research is clear that physical and mental health improves when people are part of a well-functioning group.

This topic has gained greater importance in the past few decades as the nature of organizations has been transformed. The nature of the relationships that made a traditional hierarchy function well is dramatically different from one that makes a flat, network, team-based organization work well.

In the new organization of today, with its greater emphasis on teams, networks, better information dissemination: the nature of relationships has changed. It is now important to develop relationships that elicit cooperation and encourage people to take initiative and act more independently.

Please join Dr. Jack Zenger and Dr. Joe Folkman as they share nine key ways to build effective relationships and work with others in a positive way.

00:0000:00
Our research proves that execution is essential, and is also a distinguishing characteristic in identifying top performing leaders.

Please join Jack Zenger and Joe Folkman for this enlightening webinar where they will discuss: 
  • The relationship between execution and a clear strategy.
  • Ways to develop your ability to execute well.
  • 3 clusters of researched companion behaviors.
  • The key to successful execution.
00:0000:00

Niels-Peter van Doorn, Head of Leadership Consulting at Borderless, joins Jack Zenger in this installment of the Zenger Folkman Leadership podcast series to discuss the results of the Borderless Leadership Development Survey 2016.

Niels-Peter brings to the table the role of an architect and a director, when it comes to a development process with organizations. 

Adding an experienced international perspective, he works in multiple languages (including Dutch, English, French, German, Italian, Papiamentu and Spanish) and had helped build the capabilities of executives all across Europe

00:0000:00